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Lila Pleban Ltd privacy notice

​​This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • How to complain

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Contact details

Email: lila@lilapleban.com 

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What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details (if provided by you)

  • Addresses (if provided by you)

  • Anonymous website user information (including user journeys and cookie tracking)

  • Records of meetings and decisions (if you receive services from Lila Pleban Ltd)​

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are briefly set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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  • Your right of access—You have the right to ask us for copies of your personal information and to request other information, such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. You can read more about this right here.

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  • Your right to erasure—You have the right to ask us to delete your personal information. You can read more about this here.

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  • Your right to restriction of processing—You have the right to ask us to limit how we can use your personal information. You can read more about this here.

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  • Your right to data portability—You have the right to ask that we transfer the personal information you gave us to another organisation or to you. You can read more about this here.

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  • Your right to withdraw consent—When we use consent as our lawful basis, you have the right to withdraw your consent at any time. You can read more about this here.

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If you make a request, we must respond to you without undue delay and, in any event, within one month.

To request data protection rights, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have your permission after we gave you all the relevant information. Your data protection rights may apply, except the right to object. To be clear, you can withdraw your consent at any time.

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  • Contract—We need to collect or use the information to enter into or carry out a contract with you. All of your data protection rights may apply, except the right to object.

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  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:​

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I retain personal data, including notes from meetings and coaching sessions, for two years. This retention period allows me to provide continuity in the coaching relationship, revisit past sessions when necessary, and ensure I meet any professional or legal obligations. Additionally, my website uses tracking data and cookies to enhance user experience and analyse traffic patterns unless you opt-out. You can adjust your cookie preferences anytime to control the data collected. After two years, personal data is securely deleted or anonymized unless otherwise required for ongoing services or legal purposes.

 

 

​Where we get personal information from

  • Directly from you

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How long we keep information

  • We retain personal data, including notes from meetings and coaching sessions, for two years. This retention period allows me to provide continuity in the coaching relationship, revisit past sessions when necessary, and ensure I meet any professional or legal obligations. After two years, the data is securely deleted or anonymised unless otherwise required for ongoing services or by legal necessity.

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

7 October 2024

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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